Omni-channel Contact Center Software

Contacto is a modern customer service platform built for today’s mobile-first customers.

GET STARTEDTAKE TOUR
CALL RECORDING

Record inbound and outbound calls in the cloud and access them any time for quality improvement and training.

CALL QUEUES

Customize a caller’s wait experience with enhanced features including callback, voicemail, custom music, and custom messages.

CALL MONITORING

Silently listen in on live calls to monitor call quality, coach agents, and improve overall customer experience.

MULTI-LEVEL IVR

Create and configure your interactive voice response (IVR) system via our drag and drop interface to funnel callers to the right agent.

CUSTOM CALL FLOWS

Create caller experiences that fit your business needs with professional call center features including hold, mute, conferencing, and blind and warm transfers.

INTELLIGENT ACD

Automatically route inbound calls to the appropriate agent based on IVR key inputs, business hours, caller data, and agent specialization.

CALL FORWARDING

Ensure that your team is always connected. Forward calls to landlines, SIP phones, and mobile phones.

ENHANCED CALLER ID

Leverage caller information including caller name, phone number, region, and call history. Customize outbound caller ID to increase connection rates.

MAKE AND RECEIVE PHONE CALLS

  • Make and receive calls directly from the browser with no installation
  • Deploy your call center within minutes
  • Add agents instantly without capacity limits
  • Unlimited concurrent calls

Setup your Contact Center today!

Contact our sales team to learn how you can get started now

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COUNTRIES OUTBOUND

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COUNTRIES INBOUND

GLOBAL CARRIER NETWORK

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PACKAGES FOR ANY BUSINESS

Choose features that fit your business needs

Essentials
$29
Per Agent Per Month

  • Unlimited agents
  • Unlimited concurrent calls
  • Basic call center features
  • Detailed contact history
  • Email & knowledge base support
  • Phone numbers & minutes charged separately
Enterprise
$99
Per Agent Per Month

  • Unlimited agents
  • Everything in Pro plan
  • Unlimited integrations
  • Enterprise features
  • Custom reporting
  • Email, chat, & phone support
  • Phone numbers & minutes charged separately

Get Started Now Request a Demo

Let us show you how to setup your cloud call center in just 15 mins

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